Your Support Queue Is Growing. Your Team Isn't.
Customer support teams face rising ticket volumes with flat headcounts. RunTheAgents puts an AI assistant in your Slack or Discord that drafts responses, researches issues, and compiles troubleshooting guides so your agents can focus on complex cases.
Support With and Without AI Assistance
Manual Support Workflow
- Agent searches knowledge base for each ticket
- Types every response from scratch
- Manually researches product updates and bugs
- Escalations lack context and history
- Response time grows as volume increases
AI-Assisted Support Workflow
- Assistant suggests relevant articles and solutions
- Drafts personalized responses in seconds
- Monitors product docs and changelog automatically
- Compiles full context summaries for escalations
- Response time stays consistent regardless of volume
How Support Teams Use the Assistant
Response Drafting
Agents describe the issue in Slack, and the assistant drafts a professional, empathetic response. Agents review, personalize, and send. Consistency goes up; drafting time goes down.
Knowledge Base Research
When an agent faces an unfamiliar issue, the assistant searches your documentation, support articles, and web resources to find relevant solutions. No more digging through wikis.
Troubleshooting Guide Creation
After solving a complex issue, ask the assistant to write a step-by-step troubleshooting guide. Build your knowledge base as a byproduct of everyday work.
Escalation Summaries
When a ticket needs to go to engineering, the assistant compiles the full conversation history, steps already tried, and relevant technical details into a clean summary.
Multilingual Support Drafts
Need to respond in a language your team doesn't speak fluently? The assistant drafts responses in the customer's language while maintaining your brand voice.
Support Efficiency Gains
A Typical Support Shift, Transformed
Tier 1: Common Questions
A customer asks about billing. Your agent messages the assistant in Slack: 'Draft a response explaining our refund policy for annual plans.' The assistant produces a clear, friendly response in seconds. The agent adds a personal note and sends.
Tier 2: Technical Investigation
A customer reports a feature not working correctly. The assistant searches your documentation and recent release notes, finds a known issue, and drafts a response that acknowledges the problem and provides a workaround.
Tier 3: Escalation Prep
A complex bug needs engineering attention. The assistant compiles the ticket history, customer environment details, steps to reproduce, and relevant logs into a structured report. Engineering gets everything they need on the first pass.
Frequently Asked Questions
Related Pages
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